There’s a phrase I’ve found myself saying more and more over the years: “Can I just ask one more question?” Not because I haven’t been listening, but because I have. It’s funny how your approach to work changes as you gain experience. Earlier in my career, I was desperate to prove myself. If someone came to me with a problem, I wanted to solve it quickly. If my manager asked me to organise something, I’d be halfway back to my desk before they’d even finished explaining it. I thought speed demonstrated competence. What I’ve learnt over the years is that speed without understanding often creates more work than it saves. As Office Managers, we spend our days in conversations. Some are planned, most aren’t. Someone catches you walking through reception because they’ve got a question. A supplier calls just as you’re about to head into a meeting. The CEO pops